Before making a payment on this website, please read these Terms and Conditions:

Definitions
The terms used in these Terms and Conditions, written with a capital letter, unless otherwise specified in the text, have the following meanings:

Administrator – administrator as defined in Art. 4 point 7 of GDPR, Agency, Service Provider – Aroks Group Sp. z o.o., NIP 8133842216. Office address: ul. Hugona Kołłątaja 3/15, 20-006 Lublin, Poland. Terms – these terms and conditions, available on aroksds.com, Agency Website, Website – the website available at aroksds.com, User, Client – any person (both natural and legal, or organizational unit without legal personality) using the Website.

Terms of Use of Agency Services

Order Procedure:

1. A mandatory condition for accepting an order is prior familiarization with these Terms and their acceptance.

2. The Client first submits an inquiry by phone at 727 888 118 or electronically using the contact form on the website https://aroksds.com, or by sending an email to aroksds@gmail.com.

3. After receiving the inquiry from the Client, the Agency prepares a price offer based on the materials and information provided by the Client, taking into account the selection of appropriate means and deadlines for the service. The price offer includes, in particular: service/product specifications, service/product price, delivery deadlines, delivery costs, payment method and deadline. The price offer will be sent to the Client to the email address provided in the inquiry.

4. The Service Provider’s net and gross remuneration (including VAT at the rate specified by law) is always expressed in Polish zlotys (PLN) and specified in the price offer.

5. The Client approves the offer by signing the order and sending its scan to the email address indicated in the price offer.

6. The service is provided according to the project approved by the Client. The Agency is not responsible for the content of the materials provided by the Client.

7. The Agency reserves the right not to consider changes submitted by the Client after the project has been sent for implementation.

8. The Client declares that they have the right to use the materials provided to the Agency for the execution of the order and that their use by the Agency does not infringe on the rights of third parties, including copyright.

Payment

1. The Client is obliged to pay for the ordered services in the form of a prepayment or bank transfer within 14 days from the date of placing the order or within another deadline specified in the price offer.

2. Failure by the Client to make the prepayment within the required period will result in the Agency not starting the execution of the order.

3. The Client may pay for the services rendered by placing an order through the online store on the AroksDS website or by transferring the payment to account no. 78 1140 2004 0000 3102 8132 2481 Aroks Group Sp. z o.o., NIP 8133842216.

Payment Processing

The entities providing online payment processing services for card payments are:

• mElements S.A.

• Stripe Payments Europe, Limited

• PayPro S.A. Clearing Agent

Payment Methods

Available payment methods: Blik, bank transfer, and payment cards: Visa, Mastercard

Order Fulfillment Time

In the case of selecting bank transfer, electronic payments, or payment card, the order fulfillment time is calculated from the day the Seller’s bank account is credited.

Delivery

1. If the order includes product delivery, delivery is carried out by a transport company to the address specified in the order.

2. Upon receipt of the parcel, the Client should carefully check the condition of the packaging, security tapes, and the contents of the parcel. In case of any shortages or damages, it is recommended to prepare a damage report. In such cases, the Client should immediately contact the Agency (tel.: 727888118, e-mail: aroksds@gmail.com).

3. In the case of ordering a digital product, access is provided automatically but no later than within 24 hours from the time of placing the order. In case of problems, the Client should immediately contact the Agency (tel.: 727888118, e-mail: aroksds@gmail.com).

4. In the case of ordering services, the Agency proceeds to execution immediately but no later than within 24 hours. The order fulfillment time is consistent with the technical scope agreed with the Client or indicated in the offer. The fulfillment time may be extended if the Client makes additional changes during execution or for other reasons. In each case, the Agency makes every effort to complete the order within a time convenient for the Client.

Hosting Services

The Agency provides hosting services only to clients who have ordered website creation services based on WordPress from the Agency, as well as to clients who have ordered technical support services. More details are available in the Hosting Service Terms.

Agency Responsibility

1. The Agency is not liable in case of legal defects in materials and information sent by the Client. If the Agency finds legal defects, it reserves the right to withdraw from the order after notifying the Client.

2. The Agency is not responsible for the quality of graphic files provided by the Client. If the quality of the graphics makes it impossible to properly execute the service, the Agency will inform the Client, reserving the right to withdraw from the execution of the service.

3. The Agency is not liable for extending the order fulfillment time if the Client delays the submission of corrections, approval, or payment.

4. If publication on the selected website or press is not possible due to reasons related to the website owner/publisher, the Agency agrees with the Client on new terms for fulfilling the order.

5. The Agency’s liability for improper or defective service is limited to the amount of actual damage suffered by the Client and may not exceed the Agency’s remuneration for the service performed. This limitation does not apply to a Client who is a natural person who enters into a contract directly related to their business activity when it is evident from the terms of the contract that it does not have a professional nature for that person.

6. In case of unavailability of some goods included in the order, the Client will be immediately informed about the order status and possible shortages, and they decide on the method of execution (partial execution, extended waiting time, cancellation of the entire order).

Withdrawal from the Contract and Return of Goods

1. A Client who is a natural person entering into a contract directly related to their business activity, when it is evident from the terms of the contract that it does not have a professional nature for that person, may withdraw from the contract without giving any reason within 14 days from the delivery of the goods/services. Withdrawal from the contract may be done by submitting a statement by email to aroksds@gmail.com. For questions, please contact us by phone at 727888118 from 9:00 AM to 6:00 PM.

2. If the order included product delivery, the product must be returned to the Service Provider no later than 14 calendar days from the date of withdrawal from the contract, i.e., the submission of the withdrawal statement. The return of the product must be sent to the address provided by the Service Provider.

3. The returned product must not show signs of use, must not be dirty or damaged. The Client has no right to use the product in a way that is not necessary to determine its features and functionality, and they are responsible for any decrease in value. In case of product destruction, the Agency may charge a fee for damages resulting from usage exceeding the limits of a typical inspection. The damage value borne by the Agency will be determined by comparing the value of a new product with the value calculated taking into account minimal wear resulting from inspection.

4. Time to consider the return is 3 working days.

Consequences of Contract Withdrawal

1. Full refund is possible in the following cases:

• The Client reports an incorrect payment within 14 days from the date of payment. The money will be returned within 14 days from the submission of the request.

• Inability to provide the service – the refund will be made within 3 days, on the next working day.

• If the product is unavailable, funds will be refunded within one working day.

2. A partial refund occurs if the Parties agree on such a decision orally or via email or messenger. The refund amount is determined based on the actual work performed.

3. In case of the need to refund funds for a transaction made by the client using a payment card, the seller will refund the amount to the bank account assigned to the payment card of the Customer.

4. The costs of transportation in the event of a product return are borne by the Customer.

Contact and Complaints

1. The Agency makes every effort to ensure the proper functioning of the Website. The User has the right to submit comments and errors in the functioning of the Agency Website to aroksds@gmail.com.

2. A User using the services has the right to submit complaints regarding these services to aroksds@gmail.com.

3. Applications and complaints must contain a detailed description of the problem and the User’s contact details, allowing the Agency to provide a response to the submitted application.

4. The Agency may ask the User to provide additional information necessary for the response.

5. The Agency provides a response to the application or complaint within 14 days from the receipt of complete information.

Privacy Policy

In accordance with Art. 13 point 1 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons regarding the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Journal of Laws EU L 2016.119.1), hereinafter referred to as “GDPR”, we inform you that the Administrator of personal data is Aroks Group Sp. z o.o. More details are available in the Privacy Policy.

Final Provisions

1. The Client and the Agency undertake to keep confidential any information provided during the execution of the order.

2. Placing an order with the Agency is equivalent to accepting these Terms.

3. A mandatory condition for accessing the services provided by the Agency is the use of a phone and/or a device with Internet access and equipped with a commonly used web browser.

4. All disputes arising from cooperation between the User and the Service Provider will be resolved amicably through negotiations.

5. The current text of the Terms is published on the website aroksds.com.

6. The Service Provider reserves the right to make changes to the Terms.